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In the complex and demanding world of healthcare, effective communication is paramount, especially for nurse case managers. These professionals play a crucial role in coordinating patient care, advocating for their needs, and ensuring smooth transitions between healthcare settings. However, amidst the pressure and intricacies of the job, it's easy to stumble upon communication pitfalls that can hinder rather than facilitate the care process. Here, we delve into the "what not to say" in nurse case management, shedding light on the phrases and approaches that are best avoided for the sake of patient well-being and professional collaboration.